Frostelle

Orders are prepared and shipped within 2–3 business days. Please note that Australia Post is closed on weekends, so if you place an order on a Friday, it will be shipped the following Monday.

Once dispatched, delivery usually takes around 5–10 business days depending on your location. Metro areas may receive packages sooner, while remote regions (such as Western Australia or the Northern Territory) can take a little longer.

Every order comes with a tracking number, so you can follow your package’s journey until it arrives safely at your door.

We want you to be completely happy with your Alvora pieces. If you ever need to return an item, here’s how it works:

1. 
   Contact Us – Just reach out to us so we can assist you and approve the return.
   
2. 
   Return Label – We’ll provide you with a prepaid Australia Post return label.
   
3. 
   Pack Safely – Place the jewelry in the original box and packaging exactly as you received it, then drop it off at AU Post.
   

⚠️ Important: If the jewelry is not returned in its original condition and packaging, we won’t be able to process your return. Free gifts don’t need to be returned, they’re yours to keep.

Good news: You won’t pay any return shipping fees within 30 days of delivery, Alvora covers all costs.

Once we receive your item, you can choose:

• Replacement – If the item was faulty or damaged, we’ll send you a brand new replacement at no extra cost.
  
• Store Credit – Receive store credit
  
• Refund – If you prefer, we can issue a full refund.
  

✨ At Alvora, customer satisfaction always comes first. Please follow these steps carefully to ensure a smooth return process.

⚠️ Please note: For hygiene reasons, earrings cannot be returned unless faulty.

Alvora Luxe Boxes are curated mystery jewelry boxes that let customers surprise themselves (or someone they love) with a special selection of pieces. Each box is packed with a mix of rings, necklaces, earrings, and bracelets, carefully chosen from Alvora’s collections.

• 🎁 Mystery Element – Customers don’t know exactly what’s inside until they open it, which makes it exciting and gift-worthy.
  
• 💎 High Value – Each box contains jewelry worth much more than the price paid. For example, an $100 box may include items valued at $200+.
  
• 🔄 Variety – Different size options are available (like 4-piece, 6-piece, 8-piece, or 12-piece Luxe Boxes & many more).
  
• 🚚 Perks – Often includes free shipping and sometimes exclusive, unreleased pieces.

As soon as your order is shipped, you’ll receive an email with your Australia Post tracking number. Simply click the link in the email, or copy the number into the Australia Post tracking page to see real-time updates on your delivery.

You can also log into your Alvora account anytime to check your order status and tracking details.

💡 Tip: If you placed an order on a Friday, please note it will be shipped the following Monday (since Australia Post is closed on weekends).